FAQs - Frequently Asked Questions
If we don't answer all of your questions here contact us at firstname.lastname@example.org.
Q- How long will it take to receive my first issues?
A- It takes approximately six to ten weeks for your first new issues to arrive. Generally, weekly magazines start before monthly issues. Renewals will simply continue without interruption after your current subscription expires. If your first payment comes due before all your magazines start, please don't be alarmed as we guarantee your full and complete service regardless of the actual starting date.
Q- What if I move?
A- We will take care of your change of address with each publisher for you. For simplicity you may notify us at our toll-free number (888) 369-7323 between 9:00am and 5:00pm EST or send us an email email@example.com.
Q- May I order additional magazines on my same account?
A- Absolutely, we'll be happy to send you our current selection list if needed and we'll add as many new selections or renewals as you like. Your additional rate will be combined with your present billing for added convenience.
Q- Do you send gift subscriptions?
A- Yes, magazine subscriptions make wonderful gifts, for any special occasion. We'll even send a nice gift card with your best wishes or other salutation of your choice.
Q- What different payment options do I have?
A- For your convenience, you may select from direct invoicing in which you may pay by check or money order or the more popular method of payment deduction through either a major credit card (we accept Visa, American Express, Mastercard, and Discover) or the Pre-Authorized Check method automatically withdrawn once a month. You have the further option of changing your method of payment to any of the above at anytime during the service.
Q- What is your Cancellation Policy?
A- Orders may be canceled within 72 hours of the time they are placed. We will not cancel any order after it has been sent to a publisher.
Q- What guarantees do you offer?
A- - We guarantee you a frozen price without any increases for any reason throughout the term of your service.
- We guarantee all your issues to come regularly and on time. If you ever receive damaged copies or miss any deliveries for any reason, we will extend your service accordingly.
- If any of your selections cease publication, we will substitute a choice from our current list.
- All guarantees and terms are listed in writing.
Q- Why is it advantageous to order my magazines through HALLMARK READERS SERVICE?
Through the efficiencies of our operations we're able to keep prices to a minimum, giving us a strong competitive edge.
Our excellent reputation among the publishing industry has earned us authorization on magazine titles not usually available for paid-during service sales.
We service all 50 states with over 300 magazines to choose from.
Complete electronic address change service to all publishers.
Ability to switch selections during service at no cost.
Guaranteed replacement if magazine ceases publication
Our state-of-the-art electronic communications with publishers, provides for quick, efficient service for our customers.
We retain well trained and experienced personnel in all departments to assure professionalism and expertise as they advise and service our customers.
Through our paid-during-service plan, our customers can order for a longer period which freezes their price for potentially greater savings.
We accept all major credit cards and also offer electronic funds transfer.
All terms and conditions are guaranteed in writing.